Return Policy

Fashion Jewellery Online hope that you will love everything you buy from us.

We offer money back guarantee return policy. In the case, you are not completely satisfied with your purchase, the item is not suitable, you just change your mind, the jewellery arrives in damaged, damaged in transit or with any reason, you can return the jewellery to us in accordance with the below:

You can return your purchase within 14 days of receipt of goods for either an exchange or refund.

We only refund money paid for the products that are returned to us in its original and unused condition accompanied with the original gift box. The original hoop and tag must be unbroken and still intact with the jewellery.

For hygiene reasons, we cannot offer refunds on pierced earrings or any pierced jewellery.

Please note that all refunds will be for the full price paid for the product, but not the cost of postage or any delivery charge. A refund will be made to your original payment credit or debit card account.

Please follow the below process for returning the jewellery to us:E-mail us at customerservice@fashionjewelleryonline.com to obtain a Return Merchandise Authorization Number RMA#, please state the reason of return, order number, product code and contact name, telephone number and address.

  1. Pack the returned item in its original package with label, tag and hoop still attached. Please remember to include your name, address, telephone number and order number to ensure that your refund is dealt with as quickly as possible. All returns should be sent to:

  2. FJO (UK), 21 Straw Plait Way, Arlesey, Bedfordshire SG15 6SJ
  3. Please ensure returns are properly packaged and therefore cannot be damaged in transit. We strongly recommend that you post your package to obtain proof of posting or certificate of postage for your own security, keep it safe as you will need this as your proof of return and we will not able to liable for items lost of damaged in transit.

  4. Customers are liable to pay for the postage of return product. All returned items must be received within 14 days of the RMA# issued date.

  5. Items returned by post can take up to 7 working days to reach us once you have posted the package. When your refund has been processed it can take your card provider 3 to 5 days working days to credit your account.

Remember to get a proof of posting or postage receipt at the post office. We are unable to accept any responsibility for return items that are lost and/or damaged in the post.

If you are returning your order from outside the UK by post, please use the national carrier within your country.

Faulty Items

Fashion Jewellery Online makes every effort to ensure all goods are of satisfactory quality and comply with law

If the item you receive is faulty, damaged or damaged in transit, you should email us at customerservice@fashionjewelleryonline.com within 7 working days of the date of delivery. We will then provide details of how to proceed with the return and offer the choice (subject to availability) of a replacement item or refund. We will refund the delivery charge; the cost of first class royal mail only if the item is faulty.

This returns policy does not affect your statutory rights.

Thank you for shopping with Fashion Jewellery Online.